Comfort Nest Last Updated: May 20, 2026

Your privacy matters to us. This Privacy Policy explains how Comfort Nest ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit our website, fill out forms, book services, or interact with us in any way.

By using our website or engaging our services, you agree to the practices described in this policy. If you have questions at any time, please contact us using the information at the bottom of this page.

We collect personal information that you provide directly to us, as well as certain information gathered automatically when you visit our website.

When you fill out a contact or booking form, request a consultation, sign up for our email list, or communicate with us by phone, email, or text, we may collect:

• Your name
• Email address
• Phone number
• Mailing or home address
• Information about your current situation, needs, or goals (as shared by you on intake forms or during consultations)
• Scheduling preferences
• Payment information (processed through our third-party payment provider; we do not store credit card numbers)
• Background check information, which we require as part of our safety screening process

During the course of providing services, you may share personal details related to grief, health, emotional well-being, relationships, or life circumstances. We treat all session-related information with the highest level of care and confidentiality. See "Confidentiality" below for details on how we handle this information.

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring website or source
• General geographic location (city or region level, not precise location)

We may use third-party tools such as Google Analytics to help us understand how visitors use our website. These tools may use cookies and similar tracking technologies. See "Cookies and Tracking" below for more information.

We use the personal information we collect for the following purposes:

• To respond to your inquiries and schedule consultations or sessions
• To provide our services, including cleaning, organizing, cuddle therapy, and virtual body-doubling support
• To send you pre-session preparation materials and post-session follow-ups
• To process payments
• To conduct required background checks for safety purposes
• To send you email communications, including newsletters, tips, and availability updates (only with your consent)
• To improve our website, services, and client experience
• To comply with legal obligations

We will never use the personal details you share during sessions for marketing purposes.

Comfort Nest operates with a strong commitment to your privacy and emotional safety. Anything you share with us during sessions, whether about grief, mental health, personal circumstances, or daily challenges, is treated as confidential.

We will not disclose information shared during sessions to any third party except in the following circumstances:

• You provide written consent for us to share specific information (for example, with a therapist or referral partner at your request)
• We believe there is imminent danger to you or someone else
• We are required by law to disclose information (such as a court order)

If we see each other in public, we will never approach you first or acknowledge the nature of our relationship unless you initiate contact. Your privacy extends beyond our sessions.

We do not sell, rent, or trade your personal information to third parties.

We may share limited information with the following types of service providers who help us operate our business:

• Payment processors that handle transactions securely on our behalf
• Email marketing platforms that deliver newsletters and communications you have opted into
• Website hosting and analytics providers that help us maintain and improve our website
• Background check services as part of our safety screening process
• Referral partners (therapists, Reiki practitioners, other certified Cuddlists) only with your express permission and at your request

Each of these providers is selected for their commitment to data protection and is only given the minimum information necessary to perform their function.

Our website may use cookies, which are small text files stored on your device. Cookies help us understand how visitors interact with our site and improve your browsing experience.

Types of cookies we may use:

• Essential cookies that allow basic site functionality such as navigation and form submission
• Analytics cookies that help us understand visitor behavior in aggregate (such as which pages are visited most frequently)
• Marketing cookies that may be used if we run advertising campaigns to reach people who might benefit from our services

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being placed. Disabling cookies may affect certain features of our website.

If you are located in a jurisdiction that requires affirmative consent before placing non-essential cookies, we will obtain your consent before using analytics or marketing cookies.

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information (subject to certain legal exceptions)
• Opt out of marketing communications at any time
• Opt out of the sale of personal data (we do not sell your data, but we include this for transparency)

To exercise any of these rights, contact us using the information at the bottom of this policy. We will respond to your request within 30 days.

Email Communications: Every marketing email we send includes an unsubscribe link. You may opt out of promotional emails at any time. Opting out of marketing emails will not affect transactional communications related to your booked sessions.

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

• Using secure, encrypted connections (HTTPS) on our website
• Limiting access to personal information to only those who need it to provide our services
• Selecting third-party providers that maintain appropriate security practices
• Storing sensitive session-related information separately from general contact data

No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If we become aware of a data breach that affects your personal information, we will notify you in accordance with applicable law.

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Contact and booking information is retained for as long as you are an active client and for a reasonable period afterward to allow for re-engagement or follow-up
• Session notes (if any are kept) are retained only as long as necessary to provide continuity of service and are deleted upon your request
• Email marketing data is retained until you unsubscribe
• Website analytics data is collected in aggregate form and does not personally identify you

You may request deletion of your personal information at any time by contacting us.

Our services are designed for adults. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected information from a minor, we will take prompt steps to delete it. If you believe a child has provided us with personal information, please contact us immediately.

Our website may contain links to other websites, including referral partners, educational resources, and research sources. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policy of any site you visit through a link on ours.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

For material changes that significantly affect how we handle your information, we will make reasonable efforts to notify you, such as by posting a notice on our website or sending you an email.

If you have questions about this Privacy Policy, want to exercise any of your privacy rights, or have concerns about how your information is handled, please contact us:

Comfort NestCincinnati, Ohio Phone: +1 (330) 790-5772

Comfort Nest provides cleaning, organizing, emotional support, and optional cuddle therapy services. We are not a healthcare provider, therapist, or counselor, and our services do not constitute medical or mental health treatment. Our privacy practices reflect our commitment to treating every client with dignity and care, but this policy is not a HIPAA notice or clinical confidentiality agreement. We encourage all clients to maintain relationships with their licensed healthcare providers.

This privacy policy is provided as a good-faith effort to inform you of our data practices. For legal questions specific to your situation, please consult a qualified attorney.